CSL DualcomAlarm Monitoring involves connecting the fire alarm or security system to an Alarm Receiving Centre (ARC) through a special modem (e.g. DualCom, Redcare). When the system is triggered, the communications system instantly communicates the alarm to the Alarm Receiving Centre, who contacts the relevant emergency services and dedicated persons or key holders. This ensures that minimal time is wasted between the fire or security incident being detected and the emergency services being called – which could result in lives saved!

When considering Remote Monitoring, there are two areas of consideration when selecting the correct monitoring equipment; grade of the system and number of paths. Both of these are usually specified by insurance companies. The grade of the monitoring is more appropriate for security systems, but will either be Grade 2, Grade 3 or Grade 4. The number of paths is the number of communication paths between the equipment and the Alarm Receiving Centre. This will either be ‘Single-Path’, which is typically a GSM connection, which is useful for buildings without other connection methods, or ‘Dual-Path’. Dual-Path is where the equipment will use two paths, this is typically GSM for the primary path, then either a telephone line (PSTN) or an IP connection for the secondary path. Should the primary path fail, the monitoring equipment will use the secondary path.

Since 2002, BS 5839-1 (British Standard for fire detection and fire alarm systems for buildings) recommends that all fire detection systems which have been installed to protect property should be able to automatically transmit a fire signal to an Alarm Receiving Centre. This enables the building to be protected even when unoccupied and is most often required to comply with insurance requirements. Remote monitoring is also now a requirement under BS 5839-1 for all Care Homes. For more information on our fire safety services, please click here.

For high risk buildings or to comply with insurance requirements, many buildings require police response so that in the event of a break-in, the police are immediately called. As a NACOSS Gold accredited company, Cintrix Systems can provide police response monitoring for both intruder alarm and CCTV systems. For more information on our security services, please click here.

  • Protects your building even when unoccupied
  • Automatically alerts the Alarm Receiving Centre within seconds
  • Ready every second of the day, 365 days a year